Privacy Policy

1. What We Collect

We collect the following categories of information:

• Account information — your name, email address, and password when you register.
• Profile and business data — agency name, contacts, property listings, and transaction records you enter into Est8.
• Usage data — pages visited, features used, session duration, and actions performed within the app, collected automatically.
• Cookies and local storage — small files placed on your device to keep you signed in and remember your preferences.
• Payment information — processed securely by Stripe. We never store your full card number.

2. How We Use Your Data

We use your information to:

• Provide, operate, and improve the Est8 platform.
• Personalise your experience and surface relevant features.
• Send transactional emails such as account confirmations, invoices, and password resets.
• Send product updates and announcements. You can unsubscribe at any time.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3. Sharing Your Data

We do not sell your data. We share your information only with:

• Service providers — infrastructure, hosting, email delivery, and payment-processing partners who are contractually required to protect your data.
• Law enforcement — when required by applicable law or valid legal process.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you beforehand.

4. Data Retention

We retain your account data for as long as your account is active. After account deletion, most personal data is purged within 30 days. Aggregated and anonymised analytics data may be retained indefinitely. Backups may persist for up to 90 days after deletion.

5. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights under the GDPR:

• Access — request a copy of all personal data we hold about you.
• Rectification — correct inaccurate or incomplete data.
• Erasure — request deletion of your personal data.
• Portability — receive your data in a machine-readable format.
• Restriction — ask us to limit how we process your data in certain circumstances.
• Objection — object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, email privacy@est8.app. We will respond within 30 days.

6. Cookies

We use cookies to keep you signed in, remember your preferences, and understand how people use Est8. You can control cookie behaviour in your browser settings. For full details, see our Cookie Policy.

7. Security

We use industry-standard measures including TLS encryption in transit, encrypted storage, and access controls to protect your data. No system is 100 percent secure. If you suspect unauthorised access to your account, contact us immediately.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or in-app notice. The Last updated date at the top of this page always reflects the most recent version.

9. Contact

For privacy-related questions or requests, contact our Data Protection team at privacy@est8.app.